Store Team Leader: Drive Service, Growth & Vibe

Card Factory; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory in Cardiff is looking for a friendly and upbeat Team Leader to energize the store, support the Store Manager, and ensure every customer leaves with exactly what they came in for—and a smile.

You’ll lead by example, drive store initiatives, keep communication flowing, and help others grow while you continue to develop your own skills. You’ll foster a positive, inclusive vibe and keep the team thriving by staying flexible and delivering great service.

Qualifications

• Strong leadership and team management capabilities.
• Excellent customer service and service delivery mindset.
• Effective communication and interpersonal skills.
• Ability to develop and support staff growth and performance.

Responsibilities

• Lead day-to-day store operations and drive customer experiences.
• Lead by example and embody the Card Factory way in daily practice.
• Support the Store Manager and motivate the team to achieve targets.
• Monitor store performance and drive commercial initiatives to keep the team thriving.

Skills

Leadership

Customer service

Communication

People management

Job description

Card Factory in Cardiff is looking for a friendly and upbeat Team Leader to energize the store, support the Store Manager, and ensure every customer leaves with exactly what they came in for—and a smile.

You’ll lead by example, drive store initiatives, keep communication flowing, and help others grow while you continue to develop your own skills. You’ll foster a positive, inclusive vibe and keep the team thriving by staying flexible and delivering great service.