Store Experience Leader

Card Factory plc; Caerphilly; On-site; GBP 21,000 - 26,000; Full time

Job summary

Card Factory plc in Caerphilly is seeking a friendly and upbeat Team Leader to support the Store Manager, motivate the team, and ensure every customer leaves with what they came in for and a smile.

You will lead by example in day‑to‑day store operations, drive customer experience, manage initiatives, keep communication flowing, and help colleagues grow while continuing to develop your own skills. You’ll stay flexible, set the tone, and contribute to a thriving, inclusive store environment.

Qualifications

• Demonstrated leadership and ability to coach others.
• Strong customer service ethos and energy.
• Ability to motivate a diverse team and maintain high morale.
• Clear communication and listening skills.
• Decision making under pressure and in-store problem solving.

Responsibilities

• Lead day-to-day store operations and customer experience.
• Model excellent service and drive the Card Factory Way.
• Support the Store Manager and mentor team members to grow.
• Manage initiatives, maintain open communication, and monitor store metrics.

Skills

Leadership

Customer service

Team motivation

Communication

Decision making

Job description

Card Factory plc in Caerphilly is seeking a friendly and upbeat Team Leader to support the Store Manager, motivate the team, and ensure every customer leaves with what they came in for and a smile.

You will lead by example in day‑to‑day store operations, drive customer experience, manage initiatives, keep communication flowing, and help colleagues grow while continuing to develop your own skills. You’ll stay flexible, set the tone, and contribute to a thriving, inclusive store environment.