Retail Team Lead — Customer‑Focused, Growth‑Oriented

Screwfix Direct Ltd.; South Pelaw; On-site; GBP 15,154,000 - 17,909,000; Full time

Benefits offered by this job

28 days annual leave (incl. BH)

Award-winning pension scheme

Life cover

Employee discount

Discounted healthcare

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, deliver excellent customer service, and drive sales. You will act as a team leader, uphold store standards, and support stock management while fostering a positive, collaborative environment.

The role emphasizes guest experience, teamwork, and training opportunities, with competitive pay and a strong benefits package. Applicants email [e-mail] for queries.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Friendly, flexible, reliable, honest and like to work hard.

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Team leadership

Sales ability

Flexibility

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, deliver excellent customer service, and drive sales. You will act as a team leader, uphold store standards, and support stock management while fostering a positive, collaborative environment.

The role emphasizes guest experience, teamwork, and training opportunities, with competitive pay and a strong benefits package. Applicants email [e-mail] for queries.