In-Store Team Lead — Customer Experience

Screwfix Direct Ltd.; Gateshead; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount (Screwfix & B&Q)

Healthcare discounts

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high store standards. You will mentor a small team, manage daily tasks, and contribute to a friendly, efficient shopping environment.

Join a growing team with training, career opportunities, and a supportive benefits package including a strong pension, life cover, and staff discounts. Apply now via [e-mail] for queries.

Qualifications

• Experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Team leadership

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high store standards. You will mentor a small team, manage daily tasks, and contribute to a friendly, efficient shopping environment.

Join a growing team with training, career opportunities, and a supportive benefits package including a strong pension, life cover, and staff discounts. Apply now via [e-mail] for queries.