Sales Process & Continuous Improvement Leader

AkzoNobel; Altrincham; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Generous pension

Holiday allowance

Employee discounts

Career development

Inclusive culture

Job summary

AkzoNobel in Altrincham is seeking a Sales Process & Continuous Improvement Manager to drive process improvements and coaching across the Support Centre and Sales teams. You’ll ensure controls are understood, adopted, and continuously improved to meet business and ISO standards.

As the lead for process guidance, you will collaborate with function leaders and stakeholders, monitor compliance, and liaise with 3rd party partners to ensure accurate data, minimal risk, and effective service

Qualifications

• Experience in customer-facing, support centre, or sales environments.
• Strong knowledge of business processes, systems and controls.
• Excellent analytical skills with the ability to interpret data and identify trends.
• Strong stakeholder management and communication skills.
• Coaching and influencing colleagues at all levels.
• Advanced Excel skills and familiarity with Dynamics or similar systems.
• Independent work style with ability to manage priorities.

Responsibilities

• Coaching and supporting Support Centre colleagues and Sales teams on processes, controls and compliance requirements.
• Acting as the first point of contact for process-related queries and escalation support.
• Monitoring compliance against key controls, procedures and self-assessment frameworks.
• Analysing data to identify trends, risks, knowledge gaps and opportunities for improvement.
• Producing reports and insights to support decision-making and performance improvements.
• Supporting investigations into process exceptions, compliance concerns and operational risks.
• Working with 3rd party partners to ensure accurate store transactions and minimize financial risk.
• Driving continuous improvement initiatives with internal stakeholders.
• Maintaining ISO compliance and alignment with Risk Control Matrix.
• Supporting monthly reporting activities and wider CI projects.

Skills

Customer-facing

Analytical skills

Stakeholder management

Excel

MS Dynamics

Coaching

Prioritization

Tools

Microsoft Dynamics 365

Excel

Job description

AkzoNobel in Altrincham is seeking a Sales Process & Continuous Improvement Manager to drive process improvements and coaching across the Support Centre and Sales teams. You’ll ensure controls are understood, adopted, and continuously improved to meet business and ISO standards.

As the lead for process guidance, you will collaborate with function leaders and stakeholders, monitor compliance, and liaise with 3rd party partners to ensure accurate data, minimal risk, and effective service