Store Supervisor: Lead Team & Delight Customers

Screwfix; Leeds; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discounts

Healthcare discounts

Share save schemes

Training and development

Job summary

Screwfix in Leeds is seeking a Retail Supervisor to lead in-store operations, ensuring excellent customer service while maintaining store standards and stock accuracy. You will guide customers to products, handle cash tasks, and support a busy team to deliver a smooth shopping experience.

The role emphasizes strong leadership, a proactive approach to stock and customer queries, and a commitment to helping colleagues grow through training and development.

Qualifications

• Experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard.

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to the right products.
• Store standards – you’ll ensure cash reconciliations, respond to customer queries, audit compliance and stock management.
• Part of the team – you’ll work with a team, take pride in the store, and have fun together.

Skills

Retail supervision

Customer service

Sales-driven

Team leadership

Flexible

Job description

Screwfix in Leeds is seeking a Retail Supervisor to lead in-store operations, ensuring excellent customer service while maintaining store standards and stock accuracy. You will guide customers to products, handle cash tasks, and support a busy team to deliver a smooth shopping experience.

The role emphasizes strong leadership, a proactive approach to stock and customer queries, and a commitment to helping colleagues grow through training and development.