In-Store Leader: Elevate Service & Standards

Screwfix Direct Ltd.; Selby; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Employee discount

Healthcare discount

Share save scheme

Training & development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and drive exemplary customer service. You’ll mentor a small team, manage daily standards, and ensure smooth cash handling, queries, and stock control. The role offers career progression within a busy retail environment.

You’ll thrive on helping customers, guiding purchases, and contributing to a positive, fast-paced store culture with ongoing training and development.

Qualifications

• Experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Team leadership

Sales orientation

Communication

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and drive exemplary customer service. You’ll mentor a small team, manage daily standards, and ensure smooth cash handling, queries, and stock control. The role offers career progression within a busy retail environment.

You’ll thrive on helping customers, guiding purchases, and contributing to a positive, fast-paced store culture with ongoing training and development.