Store Supervisor: Lead Team & Customer Experience

VFCorporation; York and North Yorkshire; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Vans in York is seeking a Store Supervisor to lead customer service and drive sales on the shop floor. You will bridge store management and sales associates, ensuring a great customer experience and adherence to brand standards.

The role involves coaching staff, maintaining visual merchandising, opening/closing, and working flexibly to cover weekends and evenings. Join VF's Vans family and contribute to a fast-paced, inclusive retail environment.

Qualifications

• Experience in retail and customer service.
• Strong English communication skills.
• Ability to coach and motivate a sales team.
• Comfort with opening and closing store duties.
• Familiarity with POS systems and MS Office.

Responsibilities

• Support management to drive sales and profitability.
• Coach and motivate sales associates to deliver excellent service.
• Ensure store looks great and adheres to visual guidelines.
• Maintain operational standards and policies.
• Understand KPIs and help achieve them.

Skills

Customer service

Communication

Sales coaching

Team leadership

Retail operations

Tools

MS Office

POS systems

Job description

Vans in York is seeking a Store Supervisor to lead customer service and drive sales on the shop floor. You will bridge store management and sales associates, ensuring a great customer experience and adherence to brand standards.

The role involves coaching staff, maintaining visual merchandising, opening/closing, and working flexibly to cover weekends and evenings. Join VF's Vans family and contribute to a fast-paced, inclusive retail environment.