Store Supervisor - Lead Retail & Customer Experience

Timberland; York and North Yorkshire; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Job summary

Timberland in York is seeking a Store Supervisor to lead front-line teams and elevate the in-store customer experience. This permanent, full-time role sits at the heart of daily operations, linking store management with sales associates to drive service and sales.

As a supervisor, you will contribute to a positive customer environment, maintain visual standards, and coach staff to deliver outstanding service while supporting profitability and brand standards.

Qualifications

• Experience in leading store teams and driving customer service.
• Strong communication and interpersonal skills.
• Ability to coach and motivate sales associates to achieve targets.

Responsibilities

• Assist Store and Assistant Store Manager in daily operations.
• Drive sales and profitability through excellent customer service.
• Maintain store presentation and compliance with brand guidelines.
• Ensure policies are followed and shifts are covered, including weekends/evenings.
• Monitor KPIs and contribute to achieving store targets.

Skills

Customer service

Communication

Leadership

Coaching

Store operations

MS Office

POS systems

Tools

MS Office

POS systems

Job description

Timberland in York is seeking a Store Supervisor to lead front-line teams and elevate the in-store customer experience. This permanent, full-time role sits at the heart of daily operations, linking store management with sales associates to drive service and sales.

As a supervisor, you will contribute to a positive customer environment, maintain visual standards, and coach staff to deliver outstanding service while supporting profitability and brand standards.