Store Supervisor & Customer Experience Coach

Lush Ltd.; Grays; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Living wage employer

Job summary

Lush Ltd. in Grays is seeking a Shop Supervisor to lead the sales team and deliver outstanding customer service on the shop floor.

You will coach staff, maintain shop standards, collaborate with the store manager and neighbouring stores, and help drive sales through events and training. This role offers growth, recognition, and the chance to contribute to a compassionate, high-energy retail environment.

Qualifications

• Proven experience in supervising or leading a sales team.
• Strong customer service orientation with ability to coach others.
• Excellent communication and interpersonal skills.
• Ability to motivate staff and drive sales through teamwork.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers with a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Ltd. in Grays is seeking a Shop Supervisor to lead the sales team and deliver outstanding customer service on the shop floor.

You will coach staff, maintain shop standards, collaborate with the store manager and neighbouring stores, and help drive sales through events and training. This role offers growth, recognition, and the chance to contribute to a compassionate, high-energy retail environment.