Retail Team Lead – Customer Experience

Lush; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Pension scheme

Cycle to work scheme

Paid birthday day off

Job summary

Lush is seeking a Supervisor for our London store near Victoria Station. You will lead a sales team, deliver exceptional customer service, and create standout experiences throughout the year.

You will collaborate with colleagues and the store manager to maintain high standards, communicate openly across stores, and drive continuous development within your team. You will balance business needs with team morale, ensuring health and safety compliance while supporting recruitment, onboarding, and

Qualifications

• Strong customer service focus and ability to lead a team.
• Ability to manage a team, coach and develop staff.
• Clear communication and teamwork to drive store success.
• Proactive in delivering great shopping experiences.

Responsibilities

• Lead and motivate the sales team to deliver excellent customer service and coach performance.
• Engage with customers to understand needs and provide tailored recommendations.
• Maintain a clean, inviting shop floor and well-stocked shelves.
• Support store manager to achieve sales targets and drive performance.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush is seeking a Supervisor for our London store near Victoria Station. You will lead a sales team, deliver exceptional customer service, and create standout experiences throughout the year.

You will collaborate with colleagues and the store manager to maintain high standards, communicate openly across stores, and drive continuous development within your team. You will balance business needs with team morale, ensuring health and safety compliance while supporting recruitment, onboarding, and