Store Supervisor

LEVI'S; Livingston; On-site; GBP 25,000 - 30,000; Full time

Job summary

Levi Strauss & Co. in Livingston, United Kingdom, is seeking a Store Supervisor to drive customer service excellence and lead a retail team.

You will support the management team in delivering KPIs, improving store performance and implementing profit opportunities while ensuring a premium customer journey. You will coach and develop Stylists, manage daily operations, stock, payroll and rotas, and use reports to monitor team performance.

Qualifications

• Customer service experience in retail, with a focus on delivering a premium customer journey.
• Proven ability to lead and develop a retail team toward KPI targets.
• Experience in managing store operations and driving sales opportunities.

Responsibilities

• Support and deputise for the management team in delivering KPIs and profit opportunities.
• Set and monitor daily/weekly targets to improve store performance.
• Monitor KPIs and team performance through reports and updates to management.
• Assist with store operations including stock management, payroll, admin and rota.
• Enhance the customer journey by providing a 1-2-1 service and ensuring the customer comes first.
• Inspire, motivate and develop the team through training, coaching and product knowledge.

Skills

Customer service

Team leadership

Sales targets

Job description

As a Store Supervisor at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be the fundamental link between our products and customers, whilst supporting and developing our Stylists.

Key parts of the role:

• Support and deputise if needed the management team in delivering KPI's and implementing profit opportunities
• Implement individual, daily and weekly sales targets for the store team to improve store performance
• Monitor KPIs and teams performance through running reports and updating the management team
• Assist with store operations such as stock management, payroll, admin and rota
• Assist with the customers journey by offering an exceptional 1-2-1 service and ensure the customer comes first
• Inspire, motivate and develop the team through training, coaching and product knowledge

Our ideal candidate:

• Passionate about the brand and living our values
• Strong customer service skills and experience in efficiently managing a team
• A good track record of developing and growing your team
• Experience in working to and driving KPIs and sales targets within retail as well as a good understanding of store operations

As part of LS&Co. you will be entitled to some incredible benefits, competitive salary and the opportunity to work for an iconic brand.

As well as working for a much loved brand in a great working environment, you will also have the opportunity to develop on the skills needed for your future career at Levi Strauss & Co. So if you're a lover of all things denim and think this role is for you

LOCATION

Livingston, United Kingdom

FULL TIME/PART TIME

Full time