Store Shift Lead: Lead & Inspire Customer Service

Tesco Retail; Hatfield; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to drive customer service and store operations. You’ll lead the team across departments, handle day-to-day queries, and ensure a great in-store experience.

You'll work within defined availability windows and have minimum guaranteed hours, with shifts from 12 hours or more. You’ll mentor colleagues, model excellent service, and step in for the store manager when needed.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work across store departments and coordinate with colleagues.
• Comfortable with shift flexibility and changing priorities.

Responsibilities

• Lead the in-store team to deliver great customer experiences.
• Coordinate across all store areas and respond to daily ops queries.
• Build positive, inclusive relationships to help colleagues perform.
• Lead the store confidently in the manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback, and model excellent service.

Skills

Team leadership

Store operations

Customer service

Job description

Tesco is seeking a Shift Lead to drive customer service and store operations. You’ll lead the team across departments, handle day-to-day queries, and ensure a great in-store experience.

You'll work within defined availability windows and have minimum guaranteed hours, with shifts from 12 hours or more. You’ll mentor colleagues, model excellent service, and step in for the store manager when needed.