Store Shift Lead: Lead & Coach for Exceptional Service

Tesco; Shirley; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco in the United Kingdom is seeking a Shift Lead to supervise store teams and ensure a great in-store experience for customers. You will manage daily operations, coach colleagues, and step in for the Manager when required, delivering excellent service while upholding Tesco values.

Join a diverse, inclusive team with flexible hours and opportunities to grow within the business. Minimum shift commitments and a customer-first mindset are essential for success in this role.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Excellent customer service orientation.
• Strong communication and coaching skills.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Support the community and represent Tesco values in daily actions.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco in the United Kingdom is seeking a Shift Lead to supervise store teams and ensure a great in-store experience for customers. You will manage daily operations, coach colleagues, and step in for the Manager when required, delivering excellent service while upholding Tesco values.

Join a diverse, inclusive team with flexible hours and opportunities to grow within the business. Minimum shift commitments and a customer-first mindset are essential for success in this role.