Store Shift Leader - Lead, Serve & Grow

Tesco; Stroud; On-site; GBP 2,148,000 - 2,342,000; Full time

Benefits offered by this job

Holiday allowance (20–22 days)

Flexible working

Colleague discount 10–15%

Wellbeing services

Life cover

Pension plan with employer match

Cycle-to-work

Job summary

Tesco is hiring a Shift Lead to support store operations in the United Kingdom. You will lead frontline colleagues, ensure excellent customer service, and keep daily tasks running smoothly across the store.

Hours include predetermined windows with a minimum of 16 hours per week, with shifts scheduled in advance. The role requires you to be over 18 and available for weekend shifts. Pay ranges from £15.59 to £16.86 per hour, with a range of benefits offered.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service mindset with a focus on meeting customer needs.
• Clear communicator, using various methods to keep the team informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Work across store areas and with colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store confidently in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet better daily.

Skills

Team leadership

Customer service

Clear communication

Mentoring others

Job description

Tesco is hiring a Shift Lead to support store operations in the United Kingdom. You will lead frontline colleagues, ensure excellent customer service, and keep daily tasks running smoothly across the store.

Hours include predetermined windows with a minimum of 16 hours per week, with shifts scheduled in advance. The role requires you to be over 18 and available for weekend shifts. Pay ranges from £15.59 to £16.86 per hour, with a range of benefits offered.