Store Sales Leader: Elevate Customer Experience

PUMA SE; Tewkesbury; On-site; GBP 28,000 - 46,000; Full time

Job summary

PUMA is seeking a dynamic Sales Manager to lead store performance in our UK retail environment. You will drive sales, coach staff, and ensure exceptional customer experiences while maintaining store standards and profitability.

You will spend most time on the sales floor, monitor KPIs, manage stock and point-of-sale operations, and ensure compliance with company policies. A proven track record in retail management and excellence in communication are required.

Qualifications

• Strong customer service and engagement on the sales floor.
• Proven ability to drive sales, KPIs and profitability.
• Experience coaching and developing retail staff to hit targets.
• Good understanding of store operations, cash handling, and loss prevention.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Engage customers, assist with product selection, and explain care rules and prices.
• Manage staff performance and training.
• Oversee POS transactions and ensure accurate reporting.

Skills

Customer service

Sales leadership

Team coaching

Store operations

Financial awareness

Tools

POS systems

Retail software

Job description

PUMA is seeking a dynamic Sales Manager to lead store performance in our UK retail environment. You will drive sales, coach staff, and ensure exceptional customer experiences while maintaining store standards and profitability.

You will spend most time on the sales floor, monitor KPIs, manage stock and point-of-sale operations, and ensure compliance with company policies. A proven track record in retail management and excellence in communication are required.