Sales-Driven Retail Associate | Customer Experience

PUMA SE; Ellesmere Port; On-site; GBP 21,000 - 32,000; Full time

Job summary

PUMA Ellesmere Port is seeking a Store Manager to lead the team, drive sales, and uphold the brand’s Fastest Sports Brand standards in the UK. You will manage daily operations, supervise pre-sale prep, and ensure excellent customer engagement.

The role requires strong leadership, stock oversight, and proficiency with retail software and POS systems to deliver top performance and a cohesive customer experience.

Qualifications

• Understanding product purposes, properties, care rules, and prices.
• Strong customer service and communication skills.
• Ability to manage stock levels on the sales floor.
• Proficiency with retail software and POS systems.
• Compliance with safety, hygiene standards, and company policies.
• Self-leadership and independent work capability.

Responsibilities

• Drive and promote sales culture to meet KPIs and profitability goals.
• Ensure high standards of customer service on the sales floor.
• Oversee daily store operations including opening/closing procedures and pre-sale preparation.
• Monitor stock levels, inventory counts, and product availability; check labeling and pricing.
• Maintain store appearance and visual merchandising standards.
• Prepare and analyse sales reports and provide insights to improve performance.
• Ensure compliance with policies, procedures, and legal requirements.
• Foster effective communication within the team and with other departments.

Skills

Product knowledge

Sales management

Customer service

Communication

Stock management

Retail software

Compliance awareness

Self-leadership

Tools

POS systems

Job description

PUMA Ellesmere Port is seeking a Store Manager to lead the team, drive sales, and uphold the brand’s Fastest Sports Brand standards in the UK. You will manage daily operations, supervise pre-sale prep, and ensure excellent customer engagement.

The role requires strong leadership, stock oversight, and proficiency with retail software and POS systems to deliver top performance and a cohesive customer experience.