Store Operations Manager – Customer & Trading

Sainsbury's Supermarkets Ltd; Olney; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Job summary

Sainsbury's Supermarkets Ltd in Olney is seeking a Customer and Trading Manager for the small store. You will lead a compact team to ensure smooth daily operations, drive customer service, and safeguard product availability.

The role requires hands-on management, accountability for day-to-day shop performance, and the ability to support other stores when needed. A track record of achieving KPIs and coaching colleagues is highly valued.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills — responsible for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Job description

Sainsbury's Supermarkets Ltd in Olney is seeking a Customer and Trading Manager for the small store. You will lead a compact team to ensure smooth daily operations, drive customer service, and safeguard product availability.

The role requires hands-on management, accountability for day-to-day shop performance, and the ability to support other stores when needed. A track record of achieving KPIs and coaching colleagues is highly valued.