Store Operations & Customer Experience Lead

Sainsbury's; Oxford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals and hot drinks

Generous holiday entitlement

Job summary

Sainsbury's in Oxford is seeking a confident Customer & Trading Manager who will work with a small team of managers to keep the store running smoothly every day. You’ll take day-to-day responsibility for operations, often as the sole on-site manager with full accountability for the shop.

You’ll lead a team, ensure fast, safe, and friendly service, coach colleagues to deliver brilliant customer care, and manage performance, scheduling and disciplinaries.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with operations responsibility.
• Demonstrated success in meeting or exceeding KPIs such as sales, availability, and customer satisfaction.
• Experience managing employee relations issues, including performance and attendance management.

Responsibilities

• Work with a small team of managers to ensure the store runs like clockwork every day.
• Take day-to-day responsibility for store operations, often as the sole on-site manager with full accountability for the shop.
• Lead a team to ensure customers are served efficiently and safely; coach and develop staff.
• Manage performance, scheduling and disciplinaries, ensuring payroll accuracy; may support another store as needed.

Skills

Line management

Customer service

KPI delivery

Employee relations

Operational leadership

Team motivation

Job description

Sainsbury's in Oxford is seeking a confident Customer & Trading Manager who will work with a small team of managers to keep the store running smoothly every day. You’ll take day-to-day responsibility for operations, often as the sole on-site manager with full accountability for the shop.

You’ll lead a team, ensure fast, safe, and friendly service, coach colleagues to deliver brilliant customer care, and manage performance, scheduling and disciplinaries.