Interior Sales Advisor

OKA; Bath; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Health cash plan

Enhanced maternity pay

Employee assistance programme

Discretionary bonus

Staff discounts

Pension

Life assurance

Eye tests

Cycle to work

Travel loans

Social events

Wellbeing centre

Job summary

OKA is seeking a full-time Interior Sales Advisor for our Bath store. You will deliver exceptional customer service, share product knowledge and drive revenue while representing our luxury homeware brand on the shop floor.

Reporting to the Store Manager, you will greet customers, advise on products, process EPOS transactions and support events, training and occasional trips to other OKA stores. Flexibility to work weekends and public holidays, plus occasional travel, is required.

Qualifications

• Previous luxury retail experience, ideally within the furniture or homeware sectors.
• Passion for best-in-class customer service and building lasting relationships.
• Proven soft selling skills, including cross-selling of complementary products.
• Good organisation and the ability to prioritise.
• Flexible to work weekends, public holidays and occasional travel for training.
• Target-driven and enthusiastic about beautiful interiors.
• Creative and problem-solving mindset with passion for the OKA brand.

Responsibilities

• Provision of exceptional customer service to OKA customers.
• Providing advice and guidance on products in person and via phone.
• Generating and maximising revenue to meet sales targets.
• Processing EPOS transactions and related paperwork.
• Identifying sales opportunities and promoting the IDS service.
• Being a proactive member of the sales floor team and supporting store operations.

Skills

Luxury retail

Customer service

Soft selling

Organization

Weekend flexibility

Target driven

Interior enthusiasm

OKA brand

Job description

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, based at our beautiful Bath store. Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Good Deport, purveyors of "fancy goods"

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager the Interior Sales Advisor is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.