Interior Sales Advisor

OKA Direct LTD; Bath; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Health plan

Enhanced maternity pay

Employee assistance

Bonus scheme

Staff discount

Company pension

Life assurance

Eye tests

Cycle to work

Wellbeing centre

Job summary

OKA invites an Interior Sales Advisor to join our Bath store on a full-time basis (40 hours). You will deliver an exceptional luxury retail experience, advise on products, and help drive revenue while representing the OKA brand.

Reporting to the Store Manager, you will work on weekends and holidays as needed, maintain presentation standards, upsell related services, and contribute to a supportive, design-led team.

Qualifications

• Previous luxury retail experience in furniture or homeware.
• Strong customer service and relationship-building skills.
• Ability to meet sales targets and upsell products.
• Excellent organisational skills and workload prioritisation.

Responsibilities

• Provide exceptional customer service and product advice.
• Generate and maximise revenue to meet sales targets.
• Process EPOS transactions accurately.
• Promote in-store design services.
• Support the team on the shop floor and manage returns.

Skills

Customer service

Sales skills

Upselling

Organisational skills

Flexible weekends

Target-driven

Interior design interest

Problem solving

OKA brand passion

Tools

EPOS system

Job description

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, based at our beautiful Bath store. Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Good Deport, purveyors of "fancy goods"

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager the Interior Sales Advisor is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.