Store Manager - London

COPAINS; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premium bakery in London seeks a dedicated individual to manage customer service and lead a sales team. The ideal candidate has experience in point-of-sale management, organisational skills, and a passion for healthy eating. Join a rapidly growing company committed to providing an excellent customer experience and enjoy attractive remuneration and bonuses.

Benefits

Attractive remuneration with monthly bonuses

Discounts on products

Qualifications

• Experience in point‑of‑sale management, preferably in premium food or specialist retail.
• Attention to detail and strong organisational skills.
• Fluency in professional English essential for international clientele.

Responsibilities

• Welcome customers with attention and provide product expertise.
• Lead, train, and motivate the sales team.
• Ensure consistent quality of product presentation.
• Monitor performance indicators like turnover and customer satisfaction.
• Manage schedules, stock, and deliveries.
• Ensure compliance with food hygiene standards.

Skills

Point-of-sale management experience

Organisational skills

Excellent interpersonal skills

Team management and growth

Knowledge of nutrition and healthy eating

Fluent professional English

Proficiency in management tools

Job description

Inspired by our encounters, our shared experiences and our adventures, Copains was born out of a story of friendship; two friends searching for meaning, passionate about food and entrepreneurship, sharing the same values and ambitions.

The ingredients of Copains are simple: unique expertise, responsible commitments and moments of sharing, inviting you into a warm setting inspired by the Mediterranean influences of our childhood.

After a successful first opening, we want to focus on developing the concept through new projects in 2022.

Our goal: to break the mould of traditional bakeries and patisseries by offering healthy, organic, naturally wheat‑free products and impeccable, local service. Copains is a Parisian high‑end bakery committed to an innovative approach combining artisanal excellence, healthy eating and pleasure. Our products are 100% gluten‑free, with a wide selection of vegan options, made from high‑quality, local and seasonal ingredients.

Our shops aspire to be warm and modern places of sharing, where customer service and the taste experience are paramount.

The duties of the perfect companion

• Welcoming each customer with attention, listening and product expertise.
• Leading, training and motivating the sales team with high standards and kindness.
• Ensuring the consistent quality of product presentation and merchandising.
• Monitor performance indicators: turnover, average basket size, customer satisfaction
• Manage schedules, stock and deliveries
• Ensure strict compliance with food hygiene and safety standards
• Work closely with the laboratory and management to ensure consistency in the product range

What we offer :

• A committed product universe, full of meaning and innovation.
• An elegant, caring and stimulating working environment.
• A rapidly growing, people‑oriented company with strong values
• A key position with real responsibilities and genuine opportunities for advancement within the network
• Attractive remuneration with monthly bonuses
• Discounts on our products (and you’re going to love them!)

To be our friends:

• You have experience in point‑of‑sale management, ideally in the premium food, ready‑to‑wear or specialist retail sectors.
• You are demanding, organised and attentive to the smallest details!
• You have a genuine sense of service and excellent interpersonal skills.
• You know how to manage a team, help it grow and instil a strong customer‑focused culture.
• You are sensitive to issues of nutrition, healthy eating and gluten‑free diets, which is a plus.
• You are fluent in professional English (because yes, we have a large international clientele!).
• You are proficient in the use of management tools (cash register, orders, reporting).
• You know how to make a heart in frothed milk?

Copains is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, origin, age, disability, or any other protected status.