Store Manager: Lead Team, Elevate Customer Experience

Bestway Group; Bishopthorpe; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bestway Group in Bishopthorpe, North Yorkshire, is seeking a Store Manager to lead a high-performing retail team on a permanent, full-time basis. You will drive outstanding customer service, uphold brand standards, manage costs, and motivate staff to hit targets while delivering a compliant operating environment.

You will build local community relationships, analyse performance data to grow turnover, plan promotions to maximise profitability across the store.

Qualifications

• Excellent communication skills
• Strong decision-making skills and a sense of responsibility
• Experience delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities - to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports
• High personal and professional standards

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating interaction on the shop floor
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

Skills

Communication

Leadership

Decision making

Delegation

Multitasking

Pressure handling

Business awareness

Team motivation

Brand standards

Job description

Bestway Group in Bishopthorpe, North Yorkshire, is seeking a Store Manager to lead a high-performing retail team on a permanent, full-time basis. You will drive outstanding customer service, uphold brand standards, manage costs, and motivate staff to hit targets while delivering a compliant operating environment.

You will build local community relationships, analyse performance data to grow turnover, plan promotions to maximise profitability across the store.