Store Manager: Lead Service Excellence & Growth

Bestway Group; Bromley; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Bestway Group is seeking a Store Manager for one of its company-owned stores in Bromley. You will lead and motivate the team to deliver exceptional customer service and maintain presentation standards within a compliant environment, protecting and growing business performance.

You will drive local brand promotion, coach staff, manage costs, and develop store performance through data analysis and community engagement while upholding Bestway standards.

Qualifications

• Proven ability to lead and develop a store team.
• Experience delivering outstanding customer service.
• Ability to work in a compliant environment with established processes.
• Strong communication and interpersonal skills.
• Ability to present the store in line with brand standards.

Responsibilities

• Coach and develop store team to deliver outstanding service.
• Present the store in line with brand standards.
• Resolve or report issues affecting customer experience.
• Build relationships with the local community to promote the brand.
• Analyse management information to maximise turnover and profitability.
• Lead promotional activities and drive store performance.
• Control costs, with a focus on people costs.

Skills

Excellent communication

Team leadership

Decision making

People management

Customer service orientation

Job description

Bestway Group is seeking a Store Manager for one of its company-owned stores in Bromley. You will lead and motivate the team to deliver exceptional customer service and maintain presentation standards within a compliant environment, protecting and growing business performance.

You will drive local brand promotion, coach staff, manage costs, and develop store performance through data analysis and community engagement while upholding Bestway standards.