Store Leadership Partner - Elevate Customer Experience

Bestway Group; Whitby; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Bestway Group in Whitby is seeking a Deputy Store Manager to lead the store team, drive exceptional customer service, and maximise profitability while ensuring compliance with all legislative requirements.

You will work with store staff and head office to implement brand standards, run promotions, manage costs, and build strong ties with the local community to deliver a consistent, high-quality shopping experience.

Qualifications

• Experience managing and motivating a team.
• Proven customer service orientation.
• Excellent communication skills.
• Ability to implement store standards and cost controls.

Responsibilities

• Coach and develop store team to deliver outstanding service.
• Present the store in-line with the company brand standards guidelines.
• Promptly resolve or report all issues affecting the customer experience.
• Communicate positively with all colleagues, offering advice and assistance when needed.
• Build relationships with the local community to develop a positive representation of the brand.
• Develop understanding of support departments and use knowledge to optimise the customer experience.
• Identify opportunities to improve store performance and support activities to generate additional business.
• Help deliver action plans to develop and improve store performance.
• Ensure store control guidelines are followed by all team members.
• Manage all controllable costs, with a particular focus on people costs.
• Encourage, plan and lead team participation in all promotional activity.

Skills

Leadership

Customer service

Communication

Team management

Decision making

Delegation

Multitasking

Problem solving

Job description

Bestway Group in Whitby is seeking a Deputy Store Manager to lead the store team, drive exceptional customer service, and maximise profitability while ensuring compliance with all legislative requirements.

You will work with store staff and head office to implement brand standards, run promotions, manage costs, and build strong ties with the local community to deliver a consistent, high-quality shopping experience.