Store Manager: Lead a Sustainable Tea Store Team

Bird & Blend Tea Co.; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Employee Assistance Programme

Dog-friendly office

Staff discount

Volunteer days

Bike to Work

Job summary

Bird & Blend Tea Co. is seeking a Store Manager in Leeds. You will lead daily store operations, coach staff, and drive exceptional customer experiences while aligning with our eco-conscious, B Corp-certified ethos.

You will manage budgets, plan local marketing, and build a strong customer base. The role demands leadership, a passion for tea, and the ability to inspire a high-performing team in a vibrant store environment.

Qualifications

• 2+ years in a management role within a customer service environment.
• Brand representation aligned with company culture and values.
• Proven track record in driving sales and commercial outcomes.

Responsibilities

• Deliver exceptional customer experiences and foster a customer-focused culture.
• Lead and develop a high-performing team; manage daily store operations and rosters.
• Drive sales targets and KPIs with the team and Assistant Manager.
• Coordinate events, merchandising, and stock management to optimise store performance.

Skills

People Management

Brand Ambassador

Sales Skills

Team Leadership

Communication

Problem-Solving

Product Enthusiasm

Customer Service

Employee Relations

Professionalism

Empathy

Open Mindset

Flexible Availability

Excellence

Job description

Bird & Blend Tea Co. is seeking a Store Manager in Leeds. You will lead daily store operations, coach staff, and drive exceptional customer experiences while aligning with our eco-conscious, B Corp-certified ethos.

You will manage budgets, plan local marketing, and build a strong customer base. The role demands leadership, a passion for tea, and the ability to inspire a high-performing team in a vibrant store environment.