Seasonal Retail Supervisor — Flexible Hours & Bonus

Lush Handmade Cosmetics; Bournemouth; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Job summary

Lush Handmade Cosmetics in Bournemouth is seeking a Seasonal Supervisor for 12–20 hours per week to lead and coach the sales team, ensuring exceptional customer service and a memorable shopping experience. The role requires strong leadership, active coaching, and collaboration with store colleagues and managers.

You will drive performance, maintain in-store visuals, and support events while upholding health and safety standards.

Qualifications

• Excellent customer service skills and ability to train and coach staff.
• Strong leadership and people management capabilities.
• Proven teamwork and collaborative mindset.
• Effective communication across the store and with partners.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush Handmade Cosmetics in Bournemouth is seeking a Seasonal Supervisor for 12–20 hours per week to lead and coach the sales team, ensuring exceptional customer service and a memorable shopping experience. The role requires strong leadership, active coaching, and collaboration with store colleagues and managers.

You will drive performance, maintain in-store visuals, and support events while upholding health and safety standards.