Store Manager - Highcross, Hollister

Abercrombie & Fitch Co.; Leicester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Abercrombie & Fitch Co. in Leicester seeks a Store Manager to lead a busy location, drive exceptional customer experience, manage daily operations, and uphold brand standards across visuals, staffing, and training.

You will ensure efficient staffing, OPEX controls, and adherence to corporate policies while sustaining a high-energy store environment. You will coach teams, oversee inventory and omnichannel activities, protect assets, and manage opening/closing routines with a focus on sales growth

Qualifications

• Experience leading store teams and managing staffing and payroll.
• Ability to analyze sales reports to inform decisions.
• Demonstrated ability to maintain brand presentation and stock integrity.

Responsibilities

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Leadership

Staffing

Training

Customer service

Brand awareness

Payroll management

Scheduling

Inventory management

Omni-channel operations

Data-driven decision making

Job description

The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part‑time and full‑time staff, including career development for management. They are accountable for all store operations, including hours management, Asset Protection, salesfloor and stockroom organization. They uphold company standards and policies, with a focus on store experience by ensuring a high level of customer engagement and adhering to brand presentation standards.

What You’ll Do

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.