Assistant Manager - Eldon Square, Hollister

Abercrombie & Fitch Co.; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abercrombie & Fitch Co. in Newcastle upon Tyne is seeking an Assistant Manager to blend business strategy, operations, and people leadership. You will drive sales by analyzing performance, coaching staff, and delivering best-in-class customer service on the shop floor.

You will oversee daily store operations, including opening and closing routines, scheduling, and merchandising, while upholding brand standards and company values. The role offers growth into future leadership within the store.

Qualifications

• Experience leading a retail team.
• Strong customer service skills.
• Ability to analyze sales and operations data.
• Capable of staff scheduling and payroll basics.
• Excellent product knowledge and brand awareness.

Responsibilities

• Perform opening and closing routines.
• Supervise sales floor and stockroom to ensure service and efficiency.
• Coordinate staffing and payroll processes.
• Train and develop non-management staff.
• Demonstrate product knowledge and drive sales.
• Maintain visual displays and merchandising.
• Review reports to inform business decisions.
• Protect store assets and manage inventory.
• Operate POS systems.
• Fulfill Omni-Channel orders.
• Represent the brand and uphold company culture.

Skills

Leadership

Customer service

Sales analysis

Staff scheduling

Visual merchandising

Brand knowledge

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.