Assistant Manager - Westquay, Hollister

Abercrombie & Fitch Co.; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Southampton, UK. This role is essential for driving sales and managing store operations. Key responsibilities include supervising the sales floor, conducting staffing activities, training non-management staff, and ensuring excellent customer service. Candidates should exhibit strong leadership skills and have an eye for visual merchandising. This position offers opportunities for growth within the organization.

Qualifications

• Strong leadership skills with the ability to train and develop staff.
• Excellent customer service skills and brand awareness.
• Analytical skills to inform business decisions.

Responsibilities

• Oversee daily store operations including staffing and scheduling.
• Supervise sales floor and ensure exceptional customer service.
• Train and develop non-management staff.

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.