Assistant Manager - Gloucester Quays, Hollister

Abercrombie & Fitch Co.; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager for our Gloucester store. The role blends business strategy, operations, creativity, and people leadership to drive sales and deliver first-class customer service.

You will oversee daily store routines, train and develop staff, and lead floorsets, product knowledge, and visual standards while upholding the brand culture. This position offers opportunities for growth within the organization.

Qualifications

• Experience in a retail or customer service environment.
• Ability to lead and develop non-management staff.
• Knowledge of brand standards and visual merchandising.

Responsibilities

• Perform Opening and Closing routines.
• Supervise sales floor and stockroom to ensure service and operations.
• Coordinate staffing, scheduling, and payroll processes.
• Train and develop non-management team members.
• Demonstrate product knowledge and brand awareness to drive sales.
• Create and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and manage inventory control.
• Operate the POS system and handle Omni‑Channel orders.
• Represent the Abercrombie & Fitch brand and uphold company values.

Skills

Customer service

Staff management

Scheduling

Visual merchandising

Sales analysis

Inventory control

POS operation

Tools

Excel

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization.

What You'll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.