Store Manager - Gloucester Quays, Hollister

Abercrombie & Fitch Co.; Gloucester; On-site; GBP 42,000 - 54,000; Full time

Job summary

Abercrombie & Fitch Co. in Gloucester seeks a Store Manager to lead the location, drive performance, and uphold brand standards. You will recruit, train, and develop staff, manage hours, and protect store assets while ensuring an outstanding customer experience.

You will oversee salesfloor and stockroom operations, coordinate inventories, OMNI Channel activities, scheduling, payroll, and opening/closing routines, while analyzing reports to inform decisions and maintain store presentation.

Qualifications

• Lead store operations and maintain exceptional customer service.
• Recruit, hire, train management and non-management staff.
• Coach team on product knowledge and brand awareness.

Responsibilities

• Manage staffing, scheduling, and payroll processes.
• Oversee inventory, stockroom, and OMNI Channel activities.
• Protect store assets and ensure brand presentation.
• Perform opening and closing routines.
• Oversee POS operations and cash handling.
• Analyze sales reports to inform decisions.

Job description

The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development for management. They are accountable for all store operations, including hours management, Asset Protection, salesfloor and stockroom organization. They uphold company standards and policies, with a focus on store experience by ensuring a high level of customer engagement and adhering to brand presentation standards.

What You’ll Do

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.