Retail Store Manager - Lead & Inspire a Creative Team

The Works Stores Ltd; Stoke-on-Trent; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Holiday – 33 days incl. bank holidays

Stream – wage advances

Can-Do Academy

Share Scheme

Healthcare Cash Plan

Long service awards

Job summary

The Works is seeking a Store Manager in the Stoke-on-Trent area to lead a busy retail floor, inspire and develop the team, and drive commercial performance. You’ll own all aspects of store operations, from people management to standards and service, ensuring a welcoming, well-run shopping experience.

Your mission is to deliver exceptional service, engage customers with insightful conversations, and help shoppers find products they'll love.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven

Stock management

People development

Communication

Merchandising

Team motivation

Recruitment

EPOS tills

Tools

EPOS tills

Job description

The Works is seeking a Store Manager in the Stoke-on-Trent area to lead a busy retail floor, inspire and develop the team, and drive commercial performance. You’ll own all aspects of store operations, from people management to standards and service, ensuring a welcoming, well-run shopping experience.

Your mission is to deliver exceptional service, engage customers with insightful conversations, and help shoppers find products they'll love.