Stadium Hospitality Lead — Matchday & Bar Manager

Oak View Group; Stoke-on-Trent; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Casual contract

Stadium location

Flexible shifts

Training provided

Job summary

Oak View Group is recruiting a Hospitality Manager / Bar Manager for Stoke City Football Club's stadium. You will lead hospitality and bar teams, ensuring exceptional guest experiences during matchdays and events.

This casual contract role requires flexibility to work evenings, weekends and matchdays, with training provided. Location is the bet365 Stadium in Stoke-on-Trent, and pay is £13.50 per hour plus holiday pay.

Qualifications

• Experience as Hospitality Manager, Bar Manager, Supervisor, or Team Leader.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience in busy hospitality, events, stadium, or retail settings.
• Strong organizational skills and ability to make decisions under pressure.
• Positive, reliable, hands-on approach.
• Flexible to work evenings, weekends, and matchdays.

Responsibilities

• Leading hospitality and bar teams to deliver exceptional guest experiences.
• Overseeing the smooth operation of hospitality areas and licensed bars.
• Managing team deployment, breaks, and service standards during events.
• Resolving guest queries and ensuring customer satisfaction.
• Maintaining high standards of food safety, hygiene, and health & safety.

Skills

Leadership

People management

Communication

Customer service

Organization

Decision making

Flexibility

Job description

Oak View Group is recruiting a Hospitality Manager / Bar Manager for Stoke City Football Club's stadium. You will lead hospitality and bar teams, ensuring exceptional guest experiences during matchdays and events.

This casual contract role requires flexibility to work evenings, weekends and matchdays, with training provided. Location is the bet365 Stadium in Stoke-on-Trent, and pay is £13.50 per hour plus holiday pay.