Store Manager & Brand Ambassador

The Works Stores Ltd.; Sittingbourne; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks

Family Friendly Leave

Holiday 33 days

Stream

Can-Do Academy

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Job summary

The Works Stores Ltd. is seeking a Retail Store Manager in Sittingbourne. You’ll lead a team, drive commercial performance, and ensure a welcoming, well-run shopping experience.

You’ll own all store operations, from people and performance to standards and service, delivering exceptional service and inspiring conversations with customers. You’ll recruit, coach, and develop your team, manage day-to-day tasks, and maintain stock, safety, and presentation.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decision making

Communication

Organisational skills

Adaptability

High-volume retail experience

Retail systems & reporting tools

Recruitment & training

Team coaching

Tools

EPoS tills

Job description

The Works Stores Ltd. is seeking a Retail Store Manager in Sittingbourne. You’ll lead a team, drive commercial performance, and ensure a welcoming, well-run shopping experience.

You’ll own all store operations, from people and performance to standards and service, delivering exceptional service and inspiring conversations with customers. You’ll recruit, coach, and develop your team, manage day-to-day tasks, and maintain stock, safety, and presentation.