Store Manager: Lead, Inspire & Brand Ambassador

The Works Stores Ltd; Horsham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks online discounts

Family Friendly Leave

Holiday – 33 days

Stream wage access

Can-Do Academy

Share Scheme

Employee Assistance Programme

Healthcare Cash Plan

Long service awards

Pension

Life assurance

Cycle to Work

Job summary

The Works Stores Ltd in Horsham is seeking a Retail Store Manager to lead your store to success, developing your team, driving commercial performance and ensuring a welcoming, well-run shopping experience. You’ll own all aspects from people to standards and service, guiding excellent customer interactions and a strong store operation.

Your mission is to deliver exceptional service, spark conversations, and help customers discover products they’ll love while keeping the store well stocked, tidy,

Qualifications

• Proven retail management experience.
• Strong leadership and people development.
• Commercial focus with track record of results.
• Excellent communication and planning skills.
• Comfort with using data to improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Customer service

Data-driven

People development

Job description

The Works Stores Ltd in Horsham is seeking a Retail Store Manager to lead your store to success, developing your team, driving commercial performance and ensuring a welcoming, well-run shopping experience. You’ll own all aspects from people to standards and service, guiding excellent customer interactions and a strong store operation.

Your mission is to deliver exceptional service, spark conversations, and help customers discover products they’ll love while keeping the store well stocked, tidy,