Store Manager: Lead, Inspire, and Drive Performance

The Works Stores Ltd; Kendal; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount!

MyWorks online discounts

Family Friendly Leave

Holiday – 33 days

Stream – wage access

Can-Do Academy – training

Share Scheme

Assistance programmes

Healthcare Cash Plan

Job summary

The Works Stores Ltd in Kendal is seeking a Retail Store Manager to lead a busy store, develop your team, and drive commercial performance. You will ensure a welcoming, well-run shopping experience and take ownership of all aspects of store operations, from people to standards and service.

You will deliver exceptional service, engage customers, and recommend products that match their interests and needs. You’ll also help keep the store stocked, tidy, safe, and welcoming while supporting

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

People development

Data-driven decisions

Communication skills

High-volume retail

Retail systems

Recruitment & training

EPoS tills

Back-office systems

Tools

EPoS tills

Back-office systems

Data reporting tools

Job description

The Works Stores Ltd in Kendal is seeking a Retail Store Manager to lead a busy store, develop your team, and drive commercial performance. You will ensure a welcoming, well-run shopping experience and take ownership of all aspects of store operations, from people to standards and service.

You will deliver exceptional service, engage customers, and recommend products that match their interests and needs. You’ll also help keep the store stocked, tidy, safe, and welcoming while supporting