Inspiring Brand Ambassador & Store Manager

The Works Stores Ltd; Wickford; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Share Scheme

Healthcare Cash Plan

Pension & life assurance

Cycle to Work

Job summary

The Works Stores Ltd is recruiting a Store Manager to lead a busy retail team and deliver exceptional customer service in our Wickford store. You will own store performance, drive commercial results, and maintain a welcoming, well-run shopping environment with strong team leadership.

You’ll recruit, train, and coach staff, manage rotas and payroll, and ensure compliance with health and safety and loss prevention policies.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decisions

Communication

People development

Customer service

Merchandising

Payroll & rotas

Health & safety compliance

Tools

EPOS tills

Back-office systems

Job description

The Works Stores Ltd is recruiting a Store Manager to lead a busy retail team and deliver exceptional customer service in our Wickford store. You will own store performance, drive commercial results, and maintain a welcoming, well-run shopping environment with strong team leadership.

You’ll recruit, train, and coach staff, manage rotas and payroll, and ensure compliance with health and safety and loss prevention policies.