Store Manager

Diamonds Factory; United Kingdom; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Quarterly performance bonus

Company pension

24-hour Employee Assistance Programme

Learning and development opportunities

Job summary

Diamonds Factory, part of Neve Jewels Group, is seeking a Store Manager for the Lakeside store to drive premium retail performance and deliver an outstanding customer journey. You will lead a team, coach for elevated service, and own commercial results while ensuring exceptional brand standards on the shop floor.

This hands-on leadership role requires a passion for luxury jewellery, strong sales leadership, and the ability to develop staff to meet high-value client expectations in a premium

Qualifications

• 2+ years' Store Manager experience within luxury retail.

Responsibilities

• Lead, motivate and develop the store team.
• Drive sales, conversion, AOV and store targets.
• Coach the team to deliver a consultative luxury sales experience.
• Build relationships with new, returning and high-value clients.
• Take ownership of store performance and key commercial metrics.
• Maintain exceptional visual merchandising and brand standards.
• Manage stock, security, compliance and day-to-day store operations.
• Develop strong product knowledge across diamonds, jewellery and craftsmanship.

Skills

Store leadership

Sales leadership

Customer service

Team development

Coaching

Luxury retail

Job description

Store Manager - Luxury Jewellery | Lakeside

Up to £35,000 + Quarterly Bonus | Diamonds Factory

Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?

The role

Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.

This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments.

You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.

What you'll be doing

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.

What's in it for you?

• Salary up to £35,000
• Quarterly performance bonus
• Company pension
• 24-hour Employee Assistance Programme
• Learning and development opportunities

The person

We're looking for someone with:

• 2+ years' Store Manager experience within luxury retail
• Jewellery, watches or another high-value retail background preferred
• A strong record of achieving sales targets
• Experience coaching and developing retail teams
• Confidence working with high-value customers
• Strong commercial awareness and attention to detail
• Flexibility to work weekends and bank holidays