Store Manager

Pet Family Limited; West Horsley; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

35% staff discount on accessories

25% staff discount on food

20% staff discount in Dogwood Salons

Extensive training and development

Bonus scheme for all team members

Wellbeing support and resources

Shirts and jumpers provided

Job summary

Pets Corner is seeking a Store Manager in Cobham to lead a busy retail team and deliver outstanding customer service. You will drive sales, maintain store standards, manage stock and promotions, and train staff through our curriculum.

The role requires a hands-on leader with initiative, a passion for pets, and a commitment to continuous training and development within a family-run, award-winning business.

Qualifications

• Strong team leadership and motivation abilities.
• Keen interest in Pets Corner vision, products and values.
• Willing to develop knowledge through training and personal growth.
• Ability to build relationships with customers and their pets.
• Self-motivated with initiative in a busy retail setting.

Responsibilities

• Deliver exceptional customer service and go the extra mile for customers.
• Recommend suitable products or services for customer needs.
• Maximise sales by identifying improvements and opportunities.
• Lead by example, training and developing the team via Pets Corner Curriculum.
• Maintain store standards, pricing, promotions, and merchandising.
• Handle key holding, opening/closing duties and stock checks.
• Maintain accurate inventory and investigate stock losses.

Skills

Team leadership

Customer service mindset

Willingness to learn

Training & development

Initiative

Job description

Permanent

Full-time

Full Time - 37.5 hours working any 5 out of 7 days a week*

We are currently recruiting for a Store Manager within our Pets Corner store based in Cobham.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Store Manager:

• Delivering exceptional customer service
• Going 'the extra mile' for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Store Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Store Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teams
• Tools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.