Shift Leader

Footlocker; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday – plus an extra day

Associate discount of 30–50%

WellHub – Daily Wellbeing options for

Employee Assistance Program – Retail

Company Sick Pay scheme

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Job summary

Footlocker in Newcastle is seeking an in-store leader to enhance customer experience, coach a team, and drive sales following our standards. You will lead when Store Manager is away and ensure high service levels.

You will train staff on products, manage stock and visuals, and build a positive, inclusive environment while meeting productivity goals.

Qualifications

• At least 2 years of retail experience.
• At least 1 year retail supervisor experience.
• Confident in engaging customers to deliver an elevated experience.

Responsibilities

• Inspire and motivate your team to drive sales and exceptional service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual, and operational expectations.
• Maintain personal and productivity goals.
• Uphold quality and productivity of every store aspect.
• Act as partner between customers, sales associates, and store management.
• Learn and share product and trend knowledge to meet customer needs.
• Maintain awareness of product knowledge and current or upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Supervisor experience

Customer engagement

Flexible availability

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At leaset 1 year retail supervisor experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Eldon Square
City
Newcastle-Upon-Tyne
State/Province
UK
Postal Code
NE1--7XS