Store Manager

Elevation Recruitment Group; Scunthorpe; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Uncapped commission

Three-month training programme

Staff discounts (handsets)

Job summary

Elevation Recruitment Group is seeking an experienced Store Manager for our Scunthorpe client. Lead a four-person team, drive sales across mobile, broadband and related services, and maximise profitability through uncapped commission.

The role targets a commercially driven telecoms professional with strong people management skills and a proven track record of achieving sales targets. You will manage daily operations and ensure a top-notch customer experience.

Qualifications

• Previous telecoms or network retail experience.
• Retail/management experience in telecoms is essential.
• Proven track record of hitting sales targets and driving performance.
• Strong people management, coaching and development skills.
• Excellent communication, organisation and problem-solving abilities.

Responsibilities

• Lead and develop a team of four to achieve sales targets and KPIs.
• Drive sales across mobile, broadband and related products/services.
• Own store performance, identify opportunities to boost sales and profitability.
• Manage recruitment, rosters, attendance, performance reviews and development.
• Coach team members to improve performance and achieve business goals.
• Oversee daily store operations including stock control, cash handling and visual merchandising.
• Deliver excellent customer service and handle escalated complaints.
• Ensure compliance with policies and regulatory requirements.
• Maintain high store presentation and customer experience.

Skills

Sales targets

People management

Customer service

Communication

Job description

Store Manager

Scunthorpe

£30,000–£33,000 Basic Salary + Uncapped Commission | £50,000–£55,000 OTE

My client is looking for an experienced and commercially driven Store Manager to lead its Scunthorpe store. This is an excellent opportunity for a telecoms professional with a strong sales background and proven people management skills to lead a team of four, drive store performance and maximise earning potential through uncapped commission.

Key Duties & Responsibilities

• Lead, motivate and develop a team of four to achieve sales targets, KPIs and commercial objectives.
• Drive sales across mobile, broadband and additional products and services.
• Take full responsibility for store performance, identifying opportunities to increase sales and profitability.
• Manage recruitment, staff rotas, attendance, performance reviews and ongoing team development.
• Coach and mentor team members to improve individual performance and achieve business objectives.
• Oversee daily store operations, including stock control, cash handling, banking, security and visual merchandising.
• Deliver excellent customer service and manage escalated customer complaints professionally.
• Ensure compliance with company procedures, policies and relevant regulatory requirements.
• Maintain high standards of store presentation, operational efficiency and customer experience.

What We're Looking For

• Previous experience working for a telecommunications network provider or within a network provider's retail operation is essential.
• Previous retail management or assistant management experience within the telecoms industry.
• A proven track record of achieving sales targets and driving commercial performance.
• Strong people management skills, with experience leading, motivating and developing a team.
• Experience in recruitment, coaching and performance management.
• A commercially minded individual who takes ownership of results and leads by example.
• Excellent communication, organisational and problem-solving skills.
• A proactive, target-driven approach with a passion for sales and customer service.

Salary & Benefits

• £30,000–£33,000 basic salary.
• Uncapped commission
• £50,000–£55,000 + OTE.
• Three-month structured training programme.
• 30% friends and family discount.
• 50% discount on handsets.
• Additional discounts with a range of retailers.

Working Hours

• 8:30 am – 5:30 pm.
• Wednesdays and Sundays off.
• Must be available to work most Saturdays.