Store Manager

OKA; Harrogate; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Length of Service increases

Day off for your birthday

Health Cash Plan Generous staff disc

Generous staff discount

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary company bonus scheme

Company pension scheme

Job summary

OKA Harrogate is seeking a Store Manager to lead our premium retail experience. Based in our Harrogate store, you will drive commercial success, maintain high standards of visuals and operations, and inspire a dedicated team to deliver exceptional customer service.

You will manage budgets, stock, and training while building lasting relationships with local clients. The role requires flexibility for weekends and peak periods, with a strong focus on KPIs and profitability.

Qualifications

• Experienced retail manager with a track record in premium, design-led, or lifestyle retail.
• Strong leadership, able to inspire, develop and manage a team.
• Commercially savvy with a focus on driving sales and managing budgets.
• Excellent organisational, communication and problem-solving skills.
• Knowledge or passion for interiors and homewares is a plus.
• Flexible and adaptable, able to work weekends and busy periods.

Responsibilities

• Oversee daily store operations with high standards of visual merchandising and stock presentation.
• Manage stock flow, delivery intake, inventory control and product availability.
• Ensure compliance with company policies and health & safety regulations.
• Lead the team to deliver exceptional, personalised customer service and build local client relationships.
• Recruit, coach, and develop a passionate retail team and foster a positive culture.
• Achieve or exceed sales targets and KPIs through effective leadership and initiatives.
• Monitor store performance and manage budgets, expenses, and shrinkage.

Skills

Retail leadership

Sales targets

Budget management

Customer service

Job description

We are currently looking to recruit a Store Manager (40 hours) based at our beautiful Harrogate Store in scenic North Yorkshire, a convenient drive from Leeds and York. Surrounded by beautiful countryside, OKA Harrogate offers customers the chance to view our outdoor range as well as seasonal room sets that display most of our interiors collection, styled in inspirational ways.

The Store Manager is a key leadership role within OKA’s retail business. You will be responsible for driving commercial success, maintaining exceptional operational standards, and ensuring that the store reflects our premium brand at every touchpoint. You will lead a passionate team to deliver an outstanding customer experience that inspires confidence in our products and service whether customers are furnishing an entire home or seeking the perfect finishing touch.

KEY RESPONSIBILITIES

Store Operations:

• Oversee all daily store operations, ensuring high standards in visual merchandising, stock presentation, and store maintenance.
• Manage stock flow, delivery intake, inventory control, and product availability.
• Ensure compliance with all company policies and health & safety regulations.

Customer Experience:

• Lead the team in delivering exceptional, personalised customer service aligned with OKA values
• Build relationships with local clientele and encourage repeat business through effective clienteling.
• Manage customer enquiries and resolve any issues to maintain positive brand experience.

Team Leadership and Development:

• Recruit, develop, and retain a passionate retail team.
• Provide coaching, training, and regular feedback to foster personal and professional growth.
• Cultivate a positive and collaborative team culture aligned with OKA’s values.
• Achieve or exceed sales targets and KPIs through effective team leadership and sales initiatives.
• Monitor and analyse outlet store performance, making data-driven decisions to maximise profitability.
• Manage budgets, expenses, and stock shrinkage.

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints.
• Be In It Together - approachable, personable, committed to shared success.
• Think Big - creative, innovative, solutions orientated.
• Own It - curious, persistent, drives results.
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity.

ABOUT YOU

• Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail.
• Strong leadership skills with the ability to inspire, develop, and manage a team.
• Commercially savvy, with a focus on driving sales and managing budgets.
• Excellent organisational, communication, and problem-solving skills.
• Knowledge or passion for interiors and homewares a plus.
• Flexible and adaptable, comfortable working weekends and busy periods.

OUR BENEFITS PACKAGE

• Length of Service increases
• Day off for your birthday
• Health Cash Plan Generous staff discount
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary companybonus scheme
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events and more.

If successful you will become part of the OKA family, a fast-paced and dynamic business.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.