Store Manager

Card Factory; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to enhance customer experiences and drive commercial growth. In this pivotal role, you will lead a dedicated team, ensuring they embody the company's values while actively engaging with customers. Your leadership will foster a culture of excellence, where every team member contributes to a vibrant shopping experience. With a focus on professional development and a commitment to customer satisfaction, this position offers the chance to make a significant impact in a dynamic retail environment. Join a company that values its colleagues and is on an exciting journey towards becoming a true omni-channel retailer.

Benefits

25% Colleague Discount

Financial Wellbeing Support

Seasonal Incentive Schemes

Retail Apprenticeships

Blended Learning Access

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Proven experience as a store manager in a retail environment.
• Ability to lead and develop a team effectively.

Responsibilities

• Oversee store operations with a focus on customer experience.
• Develop a team culture centered on customer satisfaction.
• Make commercial decisions regarding stock and merchandising.

Skills

Team Leadership

Customer Service

Commercial Decision Making

Coaching and Development

Education

Experience in Retail Management

Job description

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Role Responsibilities

1. You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
2. Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
3. You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
4. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants who reflect our values and behaviors, with the required skill set to meet our business needs.
5. Make commercial decisions around stock availability and merchandising.
6. Actively seek contact with key stakeholders to gain a wider understanding of the business.
7. Provide constructive and beneficial feedback to the store team, District, and Regional Managers regarding store performance and business opportunities to encourage continual growth.

The Ideal Candidate

1. You will be passionate about celebrating our customers’ life moments as we are.
2. Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
3. Have experience in leading and developing a team of colleagues.
4. Be prepared to work towards KPIs in a fast-paced environment.

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role aligns with your career aspirations, please click 'apply now'.

We reserve the right to close this vacancy once sufficient suitable applications are received. We recommend applying early to avoid disappointment, as applications will be reviewed regularly.

Location: Queensgate Centre, Edinburgh Way, Harlow, United Kingdom