Assistant Store Manager - 12 Month Fixed Term Contract

Disneyland Hong Kong; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a new Disney Store opening in London! As an Assistant Store Manager, you'll represent a beloved brand, guiding a passionate team to create magical experiences for guests. This role encompasses mentoring, sales strategy implementation, and maintaining high visual merchandising standards. Join a vibrant work environment where your leadership will inspire others and drive the store's success. If you're enthusiastic about Disney and have a knack for retail management, this position is perfect for you!

Qualifications

• Passionate about Disney and sharing stories.
• Ability to manage and develop a team.
• Excellent organization and prioritization skills.

Responsibilities

• Lead the team to provide exceptional guest experiences.
• Manage sales strategies to achieve KPIs.
• Ensure compliance with Disney policies and procedures.

Skills

Team Management

Customer Service

Visual Merchandising

Sales Strategy

Communication

Problem Solving

Education

Retail Management Experience

Business Acumen

Job description

Assistant Store Manager - 12 Month Fixed Term Contract

申請 稍後繼續申請 Job ID 10120007 職位地點 倫敦, 英国 有意工作的公司Disney Store 張貼日期2025/05/09

工作概要:

Disney Store are opening a new limited-time retail destination at Westfield White City, in June 2025. The pop-up will give fans and families the chance to explore the stories they love and shop a wide range of Disney products in a magical retail setting.

This is an exciting 12-month opportunity to become an Assistant Store Manager. The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company’s initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager’s absence driving the store’s performance to achieve exceptional results through motivation, effective scheduling and controlling costs.

Primary Responsibilities

Show

• Accountable for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding

• Analyses and monitors sales results to determine action plans to drive sales based on smart product placement

• Manages, and prioritises Visual Merchandising activity adhering to guidelines provided including delivery, markdowns, POS placement, recovery and replenishment, and stage moves

• Coaches Cast Members to ensure Disney Visual Merchandising standards are constantly achieved

• Provides Feedback and recommendations through coaching of the team.

Sales

• Makes sound business decisions which balance competing priorities, always in the context of creating the most magical experience for guests

• Implements strategies to drive positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members

• Assists Store Manager to devise ways to drive Cast Members to achieve KPIs, such as Talk-Ups, with competitions and activities

• Manages own time effectively to achieve sales results and able to help others prioritise

• Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

Service

• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences

• Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service

• Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs

• Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling

• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training

• Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first

• Plans, manages and monitors effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings

• Evaluates Service performance through observation and using resources such as the Magic Touch (Mystery Shop) to identify action plans to drive performance with the Store Manager

Contribution

• Assists Store Manager to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)

• Assists Store Manager with the recruitment, development, discipline and performance of the team

• Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour

• Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact

• Leads delivery process ensuring it is completed in a fast and accurate manner following all guidelines and achieving process goals.

• Achieves shrinkage results and coaches and trains team to ensure accuracy when completing Stock Inventory Counts and tasks.

• Responsible for implementing a consistently high standard of Administration

• Able to assume key holder responsibilities observing Disney policies and procedures

• In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Relevant Experience/Requirements

• Passionate and knowledgeable about Disney and sharing facts and stories

• Able to manage a team to provide outstanding customer service to guests of all ages

• Warm, approachable and able to communicate well with Guests and team

• Able to manage recruitment, development, discipline and performance of a team

• Able to drive a team to achieve results

• Retail management experience preferred

• Business acumen (an understanding of what impacts commercial results in retail)

• Excellent organisation and prioritisation skills

• Able to entertain Guests of all ages, especially children

• Highly Professional appearance

• Attention to detail and accurate with administration

• Demonstrates numerical ability

關於 Disney Store:

迪士尼商店於 1987 年開業，售賣包括獨家產品系列在內的優質產品，為迪士尼的主要娛樂提案及迪士尼、彼思、星球大戰及 Marvel 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的電子商貿熱點，提供一系列分別來自迪士尼商店、迪士尼消費產品授權商、全球系列及合作計劃和迪士尼樂園及度假村的精選最佳產品，其中包括時尚服飾及配飾、玩具、家居及收藏品。迪士尼商店及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在迪士尼這個世界一大成功娛樂公司中找到。迪士尼商店目前在北美有超過 240 間，在日本則有超過 40 間；中國上海有 2 間（包括 1 間旗艦店），另於丹麥、法國、德國、愛爾蘭、意大利、葡萄牙、西班牙及英國設有超過 70 間。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Disney Store (UK) Ltd , 其所屬的業務部門是 Disney Store 。

The Disney Store (UK) Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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