Assistant Store Manager - 12 Month Fixed Term Contract

The Walt Disney Company (Germany) GmbH; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Store Manager at a new Disney Store location! This role is perfect for those who are passionate about creating magical experiences for guests while leading a dynamic team. You will be responsible for driving sales, managing visual merchandising, and ensuring exceptional service standards. Join a forward-thinking company where your leadership can inspire others and contribute to a vibrant retail environment. If you love Disney and have a knack for retail management, this role is your chance to shine!

Qualifications

• Experience in retail management or similar roles.
• Strong leadership skills to mentor and coach team members.

Responsibilities

• Lead the team to provide exceptional guest service and achieve sales goals.
• Manage visual merchandising standards and sales analysis.

Skills

Leadership

Visual Merchandising

Customer Service

Team Management

Sales Analysis

Communication

Education

High School Diploma

Bachelor's Degree in Business or Retail Management

Tools

Sales Performance Metrics

Job description

Assistant Store Manager - 12 Month Fixed Term Contract

Disney Store are opening a new limited-time retail destination at Westfield White City, in June 2025. The pop-up will give fans and families the chance to explore the stories they love and shop a wide range of Disney products in a magical retail setting.

This is an exciting 12-month opportunity to become an Assistant Store Manager. The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company’s initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager’s absence driving the store’s performance to achieve exceptional results through motivation, effective scheduling and controlling costs.

Primary Responsibilities

Show

Accountable for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding

Analyses and monitors sales results to determine action plans to drive sales based on smart product placement

Manages, and prioritises Visual Merchandising activity adhering to guidelines provided including delivery, markdowns, POS placement, recovery and replenishment, and stage moves

Coaches Cast Members to ensure Disney Visual Merchandising standards are constantly achieved

Provides Feedback and recommendations through coaching of the team.

Makes sound business decisions which balance competing priorities, always in the context of creating the most magical experience for guests

Implements strategies to drive positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members

Assists Store Manager to devise ways to drive Cast Members to achieve KPIs, such as Talk-Ups, with competitions and activities

Manages own time effectively to achieve sales results and able to help others prioritise

Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

Service

Represents the Disney Brand, leading by example to provide Guests with Magical Experiences

Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service

Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs

Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling

Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training

Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first

Plans, manages and monitors effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings

Evaluates Service performance through observation and using resources such as the Magic Touch (Mystery Shop) to identify action plans to drive performance with the Store Manager

Contribution

Assists Store Manager to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)

Assists Store Manager with the recruitment, development, discipline and performance of the team

Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour

Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact

Leads delivery process ensuring it is completed in a fast and accurate manner following all guidelines and achieving process goals.

Achieves shrinkage results and coaches and trains team to ensure accuracy when completing Stock Inventory Counts and tasks.

Responsible for implementing a consistently high standard of Administration

Able to assume key holder responsibilities observing Disney policies and procedures

In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Passionate and knowledgeable about Disney and sharing facts and stories

Able to manage a team to provide outstanding customer service to guests of all ages

Warm, approachable and able to communicate well with Guests and team

Able to manage recruitment, development, discipline and performance of a team

Able to drive a team to achieve results

Business acumen (an understanding of what impacts commercial results in retail)

Excellent organisation and prioritisation skills

Able to entertain Guests of all ages, especially children

Highly Professional appearance

Attention to detail and accurate with administration

Demonstrates numerical ability

Sobre The Walt Disney Company:

Specify Locations

Local