Store Manager

Card Factory; Guildford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading greeting card retailer in the UK is seeking a Store Manager for their Guildford location. The role focuses on enhancing customer experience and developing a strong team culture. Ideal candidates will have prior retail management experience and a passion for celebrating customer moments. Competitive benefits including a colleague discount and financial wellbeing support are offered.

Benefits

25% colleague discount

Save As You Earn scheme

Financial Wellbeing Support

Seasonal incentive schemes

Access to blended learning and development content

Discounts across 100’s of UK retailers

Employee Assistance Programme

Qualifications

• Previous experience as a store manager within a retail environment.
• Ability to lead and develop a team.
• Prepared to work towards KPIs in a fast-paced environment.

Responsibilities

• Run the store, focusing on customer experience and commercial growth.
• Develop and train colleagues in the store.
• Make decisions on stock availability and merchandising.

Skills

Store management experience

Team leadership

Customer service focus

Job description

About the job

Store Location: Godalming

Store Hours: 42.5

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

The day to day

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
• Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
• You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
• Make commercial decisions around stock availability and merchandising.
• Actively seek contact with key stakeholders to gain a wider understanding of the business
• Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.

About You

• You will be as passionate about celebrating our customers’ life moments as we are
• Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
• Have experience in leading and developing a team of colleagues
• Be prepared to work towards KPIs in a fast-paced environment

Why join us

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
• Financial Education Tools
• Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.