Store Manager

Austen & Blake; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Vitality private healthcare

Birthday leave

Perkbox access

20 days annual leave + bank holidays

Enhanced maternity/paternity leave

40 hours per week with weekend shifts

Referral scheme

Job summary

Austen & Blake, a luxury jewellery brand in the Neve Jewels Group, is seeking an experienced Store Manager to lead a small team and uphold our reputation for exceptional customer experiences in a luxury retail environment.

You will oversee daily store operations, drive sales, and ensure impeccable presentation while maintaining the highest standards of service. The role requires leadership, product knowledge, and a passion for luxury design.

Qualifications

• 4-5 years’ of experience in luxury retail with a strong sales track record.

Responsibilities

• Lead and develop a high-performing store team.

Skills

Leadership

Luxury retail

Jewellery training

Client relationships

Communication skills

Problem-solving

Software proficiency

Brand aesthetics

Attention to detail

Weekend work

Personal presentation

Education

GIA/JAA gemmology training

Tools

CRM software

POS systems

Job description

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life's milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Our Values

• Celebrate the Moment - We honour life's milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking an experienced and dedicated Store Manager reporting into the Area Sales Manager. You will inspire and develop our high performing team of up to five staff members as well as to uphold our brand’s reputation for luxury and excellence. In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Join us in delivering craftsmanship and joy through a passionate team committed to excellence.

How You'll Contribute

• Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
• Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
• Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.
• Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
• Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.
• Store Presentation & Maintenance: Oversee all aspects of store presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.
• Security & Loss Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.
• Health & Safety Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.
• Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.

Skills You'll Bring to The Role

• 4-5 years’ of experience in a similar luxury retail environment, with a strong sales track record
• Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Skilled in building relationships with high-end clientele and delivering exceptional customer experiences
• Outstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilities
• Strong problem-solving abilities and adaptability to evolving role requirements
• Proficiency in new software and the ability to quickly grasp new systems
• A genuine passion for luxury products and a discerning eye for aesthetics
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism
• Impeccable personal presentation and alignment with brand aesthetic
• A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations
• Flexible to work weekends and peak trade periods

What's In Store For You?

• Join a fast growing business where your contributions matter and your ideas are valued
• Work in a supportive, transparent environment that encourages innovation and excellence
• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
• Enjoy your birthday, with an extra day of leave to celebrate
• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
• 20 days annual leave + bank holidays
• Enhanced maternity and paternity leave entitlements
• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ
• Learning & Development - Ongoing opportunities for growth