Sales Consultant

Austen & Blake; Norwich; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

40-hour work week

Referral scheme

Exclusive employee discount

Birthday leave

Enhanced leave policies

Partner with a global luxury brand

Learning & development

Job summary

Austen & Blake, part of Neve Jewels Group, seeks a Luxury Jewellery Sales Consultant for our Norwich boutique. You will deliver a bespoke design journey and an exceptional client experience, guiding customers from welcome through post-sale with refined service and product knowledge.

Ideal candidates bring 1–2 years in premium retail, luxury product training, and strong communication. Willingness to travel within the region and weekend availability is essential to support store coverage.

Qualifications

• 1–2 years in premium/luxury retail with a strong sales record.
• GIA/JAA luxury product training or gemology knowledge preferred.
• Excellent written and verbal communication skills.
• Willingness to travel to other stores; weekend availability essential.

Responsibilities

• Conduct client consultations and guide bespoke design journeys.
• Deliver a seamless luxury experience from welcome to post-sale.
• Maintain product knowledge and educate clients on collections.
• Collaborate with showroom teams and uphold brand standards.
• Process enquiries via CRM and manage bespoke orders.

Skills

Premium luxury retail

Strong sales track record

Education

GIA/JAA training

Gemology knowledge

Tools

CRM software

POS systems

Job description

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

The Role

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant store, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

Our Values:

• Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

How You’ll Contribute

• Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
• Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
• Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Skills You’ll Bring to The Role

• 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face-to-face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Highly proactive and self-motivated to contribute beyond your core responsibilities
• Team player with a collaborative mindset and a positive, solution-focused attitude
• Creative eye for styling and passion for unique, bespoke jewellery
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences
• Impeccable personal presentation and alignment with brand aesthetic
• Willingness to travel to support other stores within the region to contribute to business success
• Availability to work weekends and peak trade periods is essential

What’s In Store For You?

• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Exclusive Employee Discount %
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ
• Learning & Development - Ongoing opportunities for growth