Customer Experience Lead

Jewells; Reading; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay + commission

Fully paid piercing training and acc.

Jewellery allowance and team discounts

Clear progression to Assistant Manager

Fast-growing brand environment

Job summary

Jewells is looking for a Customer Experience Lead to guide the shop floor, boost sales, and ensure top-tier service. You will open/close the store, manage cash processes, and lead daily operations while delivering safe piercing services once trained.

The role includes fully paid piercing training, progression to management, and benefits like jewellery allowance and team discounts. 20 hours per week in Reading.

Qualifications

• Retail experience in fast-paced environments.
• Confident, customer-focused leadership.
• Strong sales and customer experience skills.
• Reliable, professional and responsible.
• Willing to take ownership and support store performance.

Responsibilities

• Lead the customer experience and support the team on the shop floor.
• Own store performance during shifts and help achieve targets.
• Open/close the store, handle cash, and support daily operations.
• Provide safe piercing services once trained.
• Maintain store and piercing studio standards at all times.

Skills

Retail experience

Customer leadership

Sales and CX

Reliability & professionalism

Ownership mindset

Job description

Take the Next Step in Your Retail Career at Jewells - 20 hours pw

At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.

What You’ll Be Doing

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• Retail experience, ideally in a fast-paced environment
• A confident, customer-focused leader
• Strong sales and customer experience skills
• Responsible, reliable, and professional
• Ready to take ownership and support store performance

Why You’ll Love Working With Us

• Competitive pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Clear progression to Assistant Manager and beyond
• A fast-growing, exciting brand environment